MUSIC LABEL FOR CONTEMPORARY COMPOSITION EXPERIMENTAL IMPROVISATION SOUND ART

TERMS & CONDITIONS

PAYMENT METHODS

The Provider (Unsounds Records) indicates the way in which the Consumer can pay, with clear step-by-step instructions during the check-out process. Payments can be made via iDeal, PayPal or bank transfer. 

Before concluding the agreement, confirmation of the product or service to be provided and the price to be paid will be sent to the Consumer  via email. On account of this confirmation, the agreement is concluded with a physical action by the Consumer (e.g. a mouse click).

No cheques or money orders are accepted - sorry.

MAIL ORDER

GENERAL SHIPPING TERMS: We aim to dispatch orders within 3 working days of the order being placed. Delivery time after that varies with method of shipping or destination.

SHIPPING COSTS: Shipping costs are based on current Dutch postal service guidelines for letters and parcels, plus a handling fee of a few cents per package.

NETHERLANDS SHIPPING: Expected delivery time of 1-2 working days.

EUROPE SHIPPING: Airmail Standard - expected delivery time of 3-6 working days.

WORLDWIDE SHIPPING: Airmail Standard - expected delivery time of 5-10 working days.

ORDER STATUS: If you have a customer account with us then you can check the status of your order. Log in and click ORDER HISTORY. Beside your order there will be a status code, either of the following...

  • PROCESSING - The order has been placed successfully and we are getting the package together.
  • SENT - The order is on its way!

CONTACT US if you feel you've been waiting too long for your parcel.

DOWNLOADS

You will be able to purchase digital releases once you have created a customer account. PayPal payment ensures direct download. The files are ready for download from your personal DOWNLOADS page once the PayPal payment has been confirmed, which generally should be almost immediate. Note that, for practical reasons, Bank Transfer payments are only possible for multiple purchases, and imply a delay in delivery of the downloadable files. Downloading files should be fast, however you will not be able to keep exploring the site in the meantime. Before downloading very large files (iBooks are over 500mb) be sure that your own connection allows for such a transfer.

DIGITAL ORDER STATUS: You can check the status of your order. Log in and click ORDER HISTORY. Beside your order there will be a status code, either of the following...

  • PROCESSING - The order has been placed successfully and we are getting the package together.
  • COMPLETE - You can download your file from your personal account area.

CONTACT US if you encounter any problems in the process.

NB: We have chosen to make most of our digital releases available on our Bandcamp page for convenience. Our DIGITAL section shows the releases that are solely available in that format.

PRICES

All prices are subject to change and we retain the right to adjust prices at any given moment. All prices and shipping costs include VAT at the current Dutch rate (21%).
Unsounds VAT number: NL00809953080B01

CANCELLATION PERIOD

A l4-day cancellation period applies to products ordered via mail order. Products must be returned undamaged, delivery costs for returning the product are at the customers expense, you will be refunded for your original purchase ex. original delivery costs. The cancellation period does not apply to our downloadable products. The legal 14-day cancellation period does not apply for business to business sales (sales to our distributors).

RETURN & REFUND POLICY

Unsounds guarantees that the products provided conform to the agreement and fulfill the specifications given in the offer. The Provider shall pay the whole purchase amount back if it appears that the products differ from the ordered products at delivery. Any requests for remedy or replacement of the defect or missing item shall be granted by the Provider.

All defect goods must be returned as soon as possible and in any case within 14 days after the Consumer has made his/her complaint known to the Provider. Please use the 'Returns' form on this website to notice us of any complaint.  The Consumer has an obligation to inform the Provider within due time after having noticed the defect. Either you will be refunded for your original purchase, or the product will be replaced.


 

Thanks for your interest in Unsounds. We're looking forward to shipping great music to your doorstep!